Privacy Policy

Last update: 30/9/22

We ("We", "Us" or "Our") are committed to safeguarding your Personal Data and your privacy.

This Privacy Policy was created to inform you about the ways in which We collect, store, and use the information you submit on the site CryptoOptima (the "Website" ).

These principles will be upheld:

  • To be transparent in respect of the processing and collection of Personal Data about you:

We are committed to ensuring to provide you with at all times the information you need to make informed decisions regarding the processing of Personal Data about you when you visit our Website or when you sign a consent to begin trading on an unaffiliated trading platform. For this purpose, We employ a variety of techniques and measures aimed to provide you with the most relevant information about the processing of Personal Data about you, in the proper way and at the right time.

If we believe that you require specific information, we'll give it to you at the proper time and location.

We will be happy to answer any questions you might have, and provide any clarifications you need, subject to any legal limitations. Contact us via email at this address [email protected]

  • to process Personal Data about you solely to fulfill the purposes set out in the Policy:

The purposes for which We can process Personal Data about you include the following: to make the Website accessible to users and to provide access to third-party trading platform (the "Services" ) for the purpose of improving the experience of users on the Website, to enhance the quality of the Services (including the Website) as well as to safeguard our rights and interests, and to carry out administrative and business activities that supports the delivery of the Services to the Website users, and/or to uphold any applicable legal or regulatory obligations.

In addition, We will be processing Personal Data about you to better understand your personal requirements and preferences.

  • To make use of significant resources to protect your rights in relation to Personal Data:

We employ a number of tools to allow you to exercise your rights as a data subject. Therefore, you may approach us at any time to look over Personal Data regarding you, ask us to modify it or erase it, stop processing it for specific reasons or generally, or transfer it to you or to any third individual. We will be able to accommodate your wishes.

  • to protect Personal Data about you:

Although we cannot guarantee absolute protection of your Personal Data, we can promise you that we will continue to employ various ways and methods to ensure that your Personal Data is protected.

Our Complete Privacy Policy

1. The Scope?

This policy explains what type of Personal Data Company collects on natural individuals and how it processes it, share it with other parties, secures processes, and so on.

In this Policy, "Personal Data" refers to any data that is related to an identified or identifiable natural person. An identifiable natural person could be defined as someone who can be directly identified or in combination with other information that we have access to.

This Policy defines "processing" as any type of operation that requires the use or gathering of Personal Data. It includes the management, structuring, and storage of Personal Data.

Our services are designed for a general audience and are not directed to children under the age of 18. We do not intend to request or collect information from anyone who is under the age of 18 nor do we consent to allow them to access our Services. If We learn that information regarding a child was gathered We will take the necessary steps to delete such information as quickly as is feasible.

2. When Do We Collect Personal Data on You?

We gather Personal Data about you whenever you access the Services, utilize the channels for service and the website. In some cases, you will actively give Us with the Personal Data, and in other cases, we will gather the Personal Data about you by studying and analyzing the use of Our Services and/or Our service channels, or by receiving your data from our third party partners.

3. There is no obligation to supply personal data to the company and the consequences.

But, you aren't required to give Us any personal Data. In certain circumstances not providing Personal Data will prevent Us from providing you with Services and will hinder the access to the Website and/or may result in the failure of the Services and the Website.

4. What types of Personal Data do We collect? Personal Data We collect upon every time you visit our website:

This information may include online activity log, traffic information (including not limited to IP address, time of access and date of access), web and mobile page(s) that you visited, language used, software crash reports and type of browser used data about the device you used. Certain of the information might not personally identify you, and therefore not constitute Personal Data.

Personal Data We collect from you: any Personal Data you provide to Us at your own discretion and free will when contacting with an online trading platform from a third party through Us.

Personal data you supply specifically to third-party platforms to facilitate trade: this information contains your full name, telephone number, email address.

5. The Legal Basis and Purposes for The Processing of Personal Data

The Company processes your Personal Data for one or more of the purposes described in this section, and according to the appropriate legal basis.

Without a legal basis the Company will not process Personal Data concerning you. The legal grounds on which the Company can process Personal Data about you are as the following:

  • You have given consent to the processing of your Personal Data for one or more reasons. This applies to situations where you specifically provide your details through the Website, in order that We may submit your details to a third party trading platform.
  • The Company or a third party may require processing to satisfy their legitimate interests. For instance, it is necessary for the purpose of improving Our Services, or for the defense or exercise of claims in court.
  • Processing is necessary for compliance with a legal obligation to which the Company is subject.

You can reach Us at the email address to obtain more information about processing that is necessary to safeguard the legitimate interests.

The following table outlines the reasons why We can use Personal Data about you and the legal basis that allows for data processing:

Purpose Legal Basis

In order to submit your personal information to third parties upon your request for them to contact you electronic, trading

If you wish to, we may collect Personal Data from you to forward it to third-party companies.

You have given consent to the processing of your Personal Data for one or more specific motives.

In order to reply to your queries, requests, and/or complaints

Personal Data is necessary to solve any questions you have about the Services.

Processing is required to fulfill legitimate interest that are pursued by the Company or a third party.

To comply with any legal obligation or administrative or judicial orders

We use Personal Data about you in the interest of complying with our different legal obligations.

Processing is essential to ensure compliance with a legal obligation to which the Company is subject.

To enhance Our Services

We may collect Personal Data about you in order to improve Our Services. This could include, for instance, any malfunction reports or crash logs that we collect in relation to our Services.

The legitimate interests of the Company or the interests of a third party require processing.

In order to prevent fraudulent use, or abusive usage of Our Services

Processing is required for the purposes of legitimate interests that are pursued by the Company or by a third other.

To carry out and maintain activities that support the provisions of Our Services

Such activities include back-office functions, business development activities, strategic decision-making, oversight mechanisms, etc.

Processing is essential to protect the legitimate interest that are pursued by the Company or by any third party.

In order to perform analysis, which includes statistical analysis

To take decisions on different issues, we employ various analytical methods (including the ones that use statistics).

Processing is necessary for the purpose of the legitimate interests that are pursued by the Company or any third partner.

To protect Our and third parties' rights, interests and assets, this includes the exercise, initiation or defense of legal claims

Personal Data may be processed by us in order to safeguard our rights, interests and assets, as well as those of other third parties, in accordance with any legislation, regulation, or agreement in addition to any conditions, terms or policies.

Processing is essential to protect the legitimate interests pursued by the Company or by a third other.

6. Transfer of Personal Data to Third Party

The Company could also provide Personal Data regarding you with companies that offer Us services, including hosting and storage providers IP address information and analysis of user experience and research, analytical, technological and diagnostic services.

You can also request that we provide certain Personal Data regarding you to third-party trading platform. We will give the Personal Data you provide to Us in these cases to trading platforms of third parties. The processing of your Personal Data is subject to their privacy policies. Your Personal Data could be shared with multiple trading platforms.

The Company could also share Personal Data about you with its affiliated entities and business partners, who give it resources that allow the Company to improve and enhance the quality of services and products it provides to its users.

If necessary to protect rights assets and interests If necessary to protect the rights, assets, and interests of third parties, the Company can be required to share Personal Data with regulatory, local, or other official authorities.

Additionally, we may provide Personal Data about you to potential buyers or investors of or lenders of the Company and/or any other company that is part of the group of companies, of which the Company is a part, or in the event of a similar transaction (including the selling of assets by the Company or of any other company that is part of the group of companies of which the Company is a member) and/or as a result of any merger, reorganization, consolidation, or bankruptcy of the Company or any other company in the group of companies to which the Company is a member.

7. Cookies and third-party services

Third-party services such as companies who provide advertisements on our Website or analytics companies could be utilized. These companies could also use cookies and other technology.

Cookies are tiny text files that are downloaded on your device whenever you browse or access the Website. Cookies are used to gather data about your actions and personal preferences, in order to improve the user experience, remember your preferences and preferences, and to customize and offer the products and services that may interest you. Cookies can also be used to collect statistics and data.

Some of the cookies We might use are known as session cookies. They are temporarily downloaded to your device and last until you close your browser. Others are permanent cookies that last on your device after you stop browsing the website and are used to help the Website to remember you as a return user when you visit the Website.

Types of cookies:

These cookies may be used by us according to their function:

Type of cookie The purpose Additional Information
Cookies are absolutely necessary

They are required for you to be able to access the features that you have asked for and to navigate our website. They help us provide you with Our content, products and services that you have requested.

They are required to allow your device to download or stream information. This lets you navigate the Website, use its features, and then return to pages you've previously visited.

Cookies collect Personal Data about you, like your user name and date of last login and can identify you as registered on the Website.

These cookies are deleted once you close your browser (session Cookies).

Functionality cookies These cookies help identify you each time you visit the website again and to allow us to remember your choices and preferences. These cookies survive the closing of your web browser, and last until their applicable expiration date.
Performance cookies They serve to provide aggregated stats on the performance of the Website and also to assess and improve the performance of the Website, so that we can provide a better user experience. Additionally, they permit Us to carry out analytical functions on the Website.

The cookies collect anonymous data that is not tied to a specific or identifiable natural person.

These cookies are valid for different periods of time; some are deleted once you quit your browser, while others have an indefinite validity period.

Cookies can be blocked or removed

To disable or delete cookies, you must modify your browser settings. Below are some links that guide you through the process for a few of the most popular browsers.

  • Firefox
  • Microsoft Edge
  • Google Chrome
  • Safari

However, be aware that if you violate this policy it could mean that any or all of the Website's features and functionalities might not work as they were intended.



8. Persistent Data Retention about You

The Company shall retain Personal Data about you for as long as is required to fulfil the purpose of the processing of the Personal Data as outlined in this Policy, or for a longer duration in accordance with the policies, regulations, legislation and other orders applicable to Us.

We'll share your personal information with trading platforms of third parties for a 12 months period and, subject to your consent, will do so for additional 12 months.

To ensure that Personal Data about you is not stored for longer than it is necessary We regularly review Personal Data retained by Us to determine if any Personal Data can be erased.

9. Transfers of Personal Data To A Third Country Or An International Organization

Personal Data regarding you could be disclosed to a third-country (i.e. different jurisdictions than the one you reside in) or to international organisations. International organizations or jurisdictions. Company will take all necessary steps to safeguard Personal Data you provide and ensure that the data users have the ability to assert their rights and access effective legal remedies.

If you are an EEA (European Economic Area) resident, you should be aware that the safeguards and protections mentioned above will be provided if one of the following conditions are satisfied:

  • Transfer to a third-country or international organization that the EU Commission has determined provides adequate protection of Personal Data transferred to it pursuant article 45(3) of Regulation 2016/679 of European Parliament and of Council of 27 April 2016. (the "GDPR")
  • The transfer takes place according to a legally binding and legally binding, enforceable agreement between public entities or authorities en respect of Article 46(2)(a).
  • The transfer is in accordance with standard data protection provisions adopted by the EU Commission pursuant to Article 46(2)(c) of the GDPR. The clauses adopted by the EU Commission can be viewed at

You can demand that the Company give you more information about the security measures used by it to protect the Personal Data about you that are transferred to a third-party country or to an international organisation, by sending an email to the following address: [email protected]

10. Protection Of Personal Data About You

We employ appropriate organizational and technical precautions to safeguard Personal Data. This includes avoiding accidental or unlawful destruction, loss, or alteration of Personal Data.

We don't warrant or guarantee that the privacy of your Personal Data will be maintained in a secure and error-free manner. We cannot also be responsible for any accidental, indirect or consequential damages arising from the use or disclosure of Personal Data. This includes but isn't limited to, any Personal Data being disclosed due to errors in transmission, unauthorised access by a third party or any other cause beyond our reasonable control.

Due to legal or other obligations beyond our control, we could be required to provide Personal Data concerning you to third parties, such as public authorities. We are not able to monitor the security provided to your Personal Data by third parties in these circumstances.

Transfers of Personal Data via the internet cannot be completely secured. This means that the company cannot guarantee the security of Personal Data about you when transferred via the Internet to Us.

11. Hyperlinks to websites of third party websites

The Website may provide links to websites and/or applications from third-party companies. These websites and applications do not come under the supervision of the company. We also are not responsible for the collection or processing of Personal Data by these websites or apps. This Policy does not apply to any actions that you perform through such websites and/or applications.

If you use third parties' websites and/or applications, we recommend that you carefully review their privacy policies prior to using such applications or websites, and prior to disclosing any Personal Data about you.

13. Your rights in respect of your personal information

Generally you have the right to request that We give you confirmation that Personal Data about you is being collected by Us and to request a review of these data, rectify the data if needed and to erase the Personal Data no longer required by Us. You can also choose to limit your consent to certain processing of your Personal Information.

If you are an EEA resident, please take a look at this section in the following order:

You have the following rights with respect of the Personal Data about you. To exercise your rights, you may make a request to exercise your rights via the email address listed below: [email protected]

Right of Access

The Company can exercise the right of checking whether Personal Data are being processed about you. If it is you may also be able to view your Personal Data.

The Company will provide a copy the Personal Data currently being processed and will charge a reasonable sum for any additional copies. The information will be provided electronically if you request it.

The right to access Personal Data must not be in conflict with rights and freedoms enjoyed by other. So, if your request harms the rights and freedoms of another and/or the rights of others, the Company could not honor your request or do so in a limited manner.

Right to rectification

The Company has the right to rectify inaccurate Personal Data. You have the right to request that incomplete Personal Data concerning you be corrected, taking into consideration the purposes of processing.

Right to Erasure

The following grounds are valid: (a) Personal Data are no longer necessary in connection with the purposes to the purpose for which they were collected or processed; (b) You withdraw your consent and there's no legal basis to process; (c) You object at any time, due to a reason related to your particular situation to the processing Personal Data about yourself that is based upon the legitimate interests pursued by Us or third parties; (e) Personal Data are unlawfully processed or Personal Data must be removed to meet the lawful obligation of the Company's.

This rights are not applicable in the event that the processing is necessary (a) in order to fulfill an obligation imposed by law that requires processing as required by European Union or Member State law to which the Company is subject or (b) to facilitate the establishment or exercise of legal claims.

Processing restrictions

If you have concerns about the accuracy of your Personal Data, you can make a request to the Company limit the processing of your Personal Data.

If processing of Personal Data about you has been restricted in response to your request, such Personal Data shall, with the exception of storage, be processed with your consent or for the establishment or defense of legal claims or the protection of rights of another legal or natural person, or to protect the vital public interest for the European Union or of a member state.

Right to data portability

If the processing is automated and is based on consent or a contract that you are an integral part of then you are entitled and the right to review your Personal Data you have given to the Company.

You are entitled to request for your Personal Data be transferred directly from the Company to another controller, if technically possible. The exercise of your right of data portability is without prejudice to your rights and the Company's rights under your right to erasure. The right to data portability doesn't restrict the rights or liberties of any other person.

Right to challenge

The right to oppose any processing of Personal Data concerning you that is based on legitimate interests pursued by the Company or a third-party is available at any time. This includes profiling based solely on these legitimate motives. In such case, We shall no longer process the Personal Data about you, unless We demonstrate compelling legitimate grounds for processing that outweigh your interests, rights, and freedoms , or for the establishment or exercise of legal rights.

You have the right to object at any time to the use of Personal Data about you for direct marketing, including profiling, to the extent it is connected to direct marketing.

The right to withdraw consent

You may withdraw the consent you gave to Us to allow us to processing Personal Data about you at any time, without affecting the legality of processing as a result of your consent prior to the date of withdrawal.

Right to file a complaint with an authority in charge of supervision

You have the right to make a complaint to an authority that is established by a Member State to ensure the rights fundamental and liberties of all natural persons with respect to the processing of Personal Data within the European Union.

The laws of the European Union and Member States could limit your rights in relation to Personal Data concerning you, as described in this section 13.

We will provide the requested information in line with your rights under this section 13 within one month after receiving your request. That period may be extended by two additional months, if needed considering the amount of complexity and volume of the requests. Within one month after receiving your request, we'll be in touch with you regarding any extension as well as the reason for it.

The information requested in accordance with the rights you have in this section 13 shall be provided free of charge unless specifically stated otherwise in the section 13. Where requests are manifestly unfounded or excessive, in particular because of their repetitive nature, we can either (a) charge an appropriate fee in consideration of the administrative costs of giving the information or communicating or taking the action requested or (b) refuse to act on the request.

The Company might require you to provide additional information necessary to confirm your identity in order to fulfill your request according to the rights you have under this section 13 If we have reason to doubt about the identity of the natural person who is making the request.

12. Changes To This Policy

This Policy is subject to change from time to time. When we make changes to this Policy we will notify you by posting the amended Policy on the website. In addition, when We make major changes to this Policy We will endeavor to inform you of these amendments via means of communications we believe are appropriate to notify you of these changes, and will also publish an announcement of such changes on our website. Unless otherwise stated the amendments will come into effect upon the publication of the updated Policy on our website.